General Conditions

Unpaid reservations will not be accepted

  • Pick up at the reception, lobby and concierge is free of charge. Free pickups are marked at each tour description. Please, check it. With your reservation write the name of your hotel and language of your choice.
  • Hotel pick up is not a part of the tour and is not included in the length of the tour.
  • The agreed time and place of pick up has to be respected. Missing pick up due to a breach of the terms and conditions does not entitle you to a refund.
  • The time of departures of tours is not the same as the pick up at your hotel.
  • The intended pick up time at your hotel depends on the traffic situation in the town and the location of the hotel. Possibly delays in being picked up at your hotel does not entitle you to refund.
  • Customers accommodated within pedestrian zones and walking distances of our departure point will walk by themselves to our departure point.
  • Most of our tours end in the centre of the town.
  • All our tours and trips are guaranteed in languages marked at each tour description.
  • Commentary to all sightseeing tours, boat trips and trips with live guide can be bilingual.
  • Any complaints and comments have to be made and dealt with immediately following the tour in the attendance of the guide and a representative of our company at the cash desk of the office at the departure point. Complaints lodged later will not be accepted and you will not be entitled to a refund.
  • We ask clients to stay with the group for the entire tour and to heed the guide´s instruction. Leaving the group or interrupting the tour does not entitle you to refund.
  • Please note that any changes to the program and excursion prices due to unexpected changes in opening hours of the visited sites or traffic restrictions are reserved.
  • We do not provide a refund for any purchased tickets.
  • We are not liable for items forgotten in busses, cars, boats or visited sites.
  • We cannot guarantee commentary in your chosen language inside state historical monuments due to a reason that our guides cannot accompany the clients there. Some state historical monuments have its own local guide.
  • CHILDREN:  Age of children´s price and babies for free are different for each destination and marked.
  • STUDENTS: Upon presentation of ISIC card.
  • CANCELLATION TERMS AND CONDITIONS: Cancellation free of charge 24 hours prior the start of the tour. Tours from Prague overnight (CESKY KRUMLOV OVERNIGHT and HLUBOKA OVERNIGHT) are not cancellable. Tour of Budapest with Parliament (PARLIAMENT TOUR, GRAND CITY TOUR WITH PARLIAMENT) - cancellation free of charge 4 days prior the start.
  • CHRISTMAS AND NYE IN MUNICIPAL HOUSE: Cancellation made till 31.11. of service date will be returned in full; cancellation made till 14.12. 25% refund, after 14.12. there is no refund.
  • LAST MINUTE BOOKING: Pick up for morning tours must be reconfirm lates at 16:00 the day before. In other case the clients are responsible to come to the meeting point. Cancellation is not possible.
  • Please, indicate language of tour guide with your reservation.


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Karlovy Vary
Karlovy Vary-Czech Republic
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The Magical City

Gray Line Prague - Bohemia Travel Service, Palac Vltava, Revolucni 25, 110 00 Praha 1, Czech Republic

Tel.+420-224 826 262, Fax +420-224 826 261, E-mail: